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AIインテリジェンスMay 6, 2026AIインテリジェンス
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Canadian telecom Telus is using AI to modify the accents of overseas call center agents in real time.

Labor groups criticize the practice as deceptive and demand mandatory disclosure to customers.

Data Cube AI 編集部出典: LetsDataScience
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Canadian telecom Telus is using AI to modify the accents of overseas call center agents in real time. Labor groups criticize the practice as deceptive and demand mandatory disclosure to customers.