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Intelligence IAMay 6, 2026Intelligence IA
Article

Canadian telecom Telus is using AI to modify the accents of overseas call center agents in real time.

Labor groups criticize the practice as deceptive and demand mandatory disclosure to customers.

Redaction Data Cube AISource: LetsDataScience
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Brief source

Canadian telecom Telus is using AI to modify the accents of overseas call center agents in real time. Labor groups criticize the practice as deceptive and demand mandatory disclosure to customers.

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