Intelligence IAMay 6, 2026Intelligence IA
Article
Canadian telecom Telus is using AI to modify the accents of overseas call center agents in real time.
Labor groups criticize the practice as deceptive and demand mandatory disclosure to customers.
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Brief source
Canadian telecom Telus is using AI to modify the accents of overseas call center agents in real time. Labor groups criticize the practice as deceptive and demand mandatory disclosure to customers.