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AI IntelligenceMay 6, 2026AI Intelligence
Article

Canadian telecom Telus is using AI to modify the accents of overseas call center agents in real time.

Labor groups criticize the practice as deceptive and demand mandatory disclosure to customers.

Data Cube AI EditorialSource: LetsDataScience
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Source Brief

Canadian telecom Telus is using AI to modify the accents of overseas call center agents in real time. Labor groups criticize the practice as deceptive and demand mandatory disclosure to customers.

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